• Install and configure computer hardware operating systems and applications. • Monitor and maintain computer systems and networks. • Troubleshoot system and network problems, diagnosing and solving hardware or software faults. • Provide support, including procedural documentation and relevant reports. • Follow diagrams and written instructions to repair a fault or setup a system. • Support the roll-out of new applications. • Setup new users accounts and profiles and deal with password issues. • Work continuously on a task until completion (or referral to third parties, if appropriate). • Prioritize and manage many open cases at the same time. • Rapidly establish a good working relationship with customers and other. professionals, such as software developers. • Test and evaluate new technology.